Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we accept returns and exchanges within 30 days of the delivery date.
Eligibility for Returns
- Items must be unworn, unused, and in original condition with all tags attached.
- Original packaging must be included where applicable.
- Proof of purchase (order number or receipt) is required.
- Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
How to Initiate a Return
- Contact our customer service team at pgirgenmjv@iubridge.com with your order number and reason for return.
- We will provide you with a Return Authorization (RA) number and detailed return instructions.
- Ship the item back to our facility at the address provided in the return instructions.
- We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refund Processing
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
- A restocking fee of up to 15% may apply to certain items unless the return is due to defect or error on our part.
Exchanges
- Exchanges are subject to product availability.
- If the requested exchange item is unavailable, we will issue a full refund instead.
- Customers are responsible for return shipping costs on exchanges unless the item is defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at pgirgenmjv@iubridge.com with photos of the damage. We will arrange a free replacement or full refund, including shipping costs.
Non-Returnable Items
- Gift cards
- Items that have been worn, washed, or altered
- Products without original packaging or tags
- Items returned beyond the 30-day window