Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods & Rates
We offer the following shipping options within the United States:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-8 business days | Calculated at checkout |
| Expedited Shipping | 3-5 business days | Calculated at checkout |
| Express Shipping | 1-2 business days | Calculated at checkout |
Free standard shipping is available on orders over $75 (before tax and after discounts).
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package on the carrier’s website.
Shipping Delays
While we strive to meet all delivery estimates, occasional delays may occur due to:
- High order volume
- Weather conditions
- Carrier delays
- Customs processing (for international orders)
We are not responsible for delays caused by circumstances beyond our control, but we will do our best to assist you in tracking your package.
Lost or Stolen Packages
Orthofeet US is not responsible for lost or stolen packages once the carrier has marked the package as delivered. If you experience issues with delivery, please contact the shipping carrier directly. We recommend shipping to a secure address.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at pgirgenmjv@iubridge.com. We can only modify the shipping address if the order has not yet been processed or shipped.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to claim the package, we will contact you to arrange reshipment. Additional shipping fees may apply.